We want you to be in love with your purchase. However, if you’re not happy with your purchase, we’re here to help.
You have 14 calendar days to return or exchange an item from the date received. To be eligible for a return or exchange, the product must be unused and in the exact same condition as when received. Additionally, the product must be returned in its original packaging. Failure to do so will result in a 15% restocking fee in both return or exchange circumstances.
To make a return or exchange, please contact us at: contact@dbaoriginals.com as soon possible. DBA Originals will then walk you through the steps to do so. Please note, DBA Originals does not provide pre-paid return/exchange labels. We are not responsible for lost return or exchange parcels. When sending anything back to us, please beware of this and select a shipping service accordingly.
Returns are only processed once the product has arrived back at our facility. Returns will only be processed to the original method of payment. Once processed, please allow 1-2 business days for the credit to appear back to the original method of payment. Shipping fees and duties are non-refundable.
PLEASE NOTE:
* No returns on golds, precious metals or lusters. We recommend you test fire all lusters
* No discounts or returns on OZ size paints.
* No returns or discounts on large sizes.
Brushes
All JOSEPHINE Brushes are guaranteed against Factory defects
If there is a Factory imperfection on NEW brushes, return the brush and let us know immediately (upon receiving) for the same brush replacement. Otherwise, brushes are not returnable.